In this episode I go over my complete client off-boarding process to ensure they continue to benefit from our services even after project completion. I emphasize the importance of scheduling an off-boarding call, where I guide clients through their project deliverables and provide them with a user guide for future reference. This process not only helps secure testimonials and referrals but also allows me to maintain a positive relationship with clients, turning them into advocates for my business. By implementing a structured off-boarding system, I can maximize client satisfaction and potential future business opportunities.